American Express Gift Cards Reviews

If I could give these greedy wastes of skinsuits no stars I would. This card is for old people and they have incompetent ignorant customer service representatives that don't care about helping people at all. My card is shredded end of story! Be hip to these so called credit score scams, understand that when you agree to get a card they check up on your credit quarterly and they will ding your credit every time, then lower your credit limit astronomically anytime, then pick and choose when you can use it and for what, had credit and they denied my ACH for other creditors for no reason. It's okay I have other cards to use. Read through the agreement with them and always cancel it otherwise they can access your funds for funds forever!🤫

I spoke to an agent about applying for a card. He sold me on the air miles reward system.

I received the card and used it straight away. Made a purchase with my new American Express card and then paid that amount immediately. I tried to make a second payment and it didn't go through. The card had been blocked. I contacted American Express and they said they required bank statements from me to get the card unblocked. I forwarded the documents via PDF on email. 10 days later, no response. I called customer service and spoke to a person called Monique and she said that they tried to contact me on the phone but couldn't get through to me??? She then said that the documents I forwarded were in the incorrect format???? PDF wrong format????

It seems as though this is a common issue with ex American Express card holders.

Honestly, I believe they got scared that a person can make a purchase for several thousand pounds and pay it off straight away and receive air mile rewards without much money earned from their side so they just blocked my card and then Monique had the bare-faced cheek to lie about trying to contact me and saying they couldn't download the PDF format documents I sent. Firstly, I emailed them and they could've easily emailed me back if there were any issues. Secondly, we are in 2023 and to say that can't access PDF files......that's how all financial institutes send me documents.

They perform this charade with so many people. Very peculiar organisation.

When I purchase airline tickets through American Express my full name was not printed on the ticket so when I went to go through TSA oh, listen back to the counter because my name did not match. My ID. I spent two hours on the phone with American Express in the airport trying to get them to change my ticket. They couldn’t help me at all. I ended up having to purchase a new ticket. Which was a later flight. Now I’ve been trying to fight to get my money back from them. It’s been 2 1/2 weeks and still nothing. I have not even received an apology for all the stress I went through in the airport. Worst feeling in the world that you’re gonna be stranded somewhere

I don't know why companies keep insisting on using this card that had unbelievably and incredibly difficult service and outdated website.
I just received my second card few days ago (I had an American Express card before from another company and it was as garbage then as it is now) and as per their instructions, I went to the website to create an account. After lots of struggle with the horrible website, finally the account was created.
Then I went to check my details as I have forgotten the pin, the website immediately told me my account is blocked and I need to call customer service.
Called the customer service and after like 20 min of security checks and confirming the same thing over and over, he sent a temporary password to my email. That password did not work!
So I went to the website and I entered my user name and clicked forgot my password. Then the website crashed and gave me error saying we cannot process your request at this point try again later. I cannot believe the amount of hassle one go through to use this useless card that is not accepted in most places. I better use my own card even for business transactions and claim them from my company. that is better for my blood pressure. America Express is not even an acceptable card in the american embassy in my country to pay for the visa. Completely trash.

Her name is Rotora! I have never made travel arrangements before. Rotora secured my flights and hotel accommodations. After a lengthy call she was never frustrated with my lack of knowledge. I feel her help was genuinely given to me with the care I needed. I want to thank her personally she is an asset to your agency.

Similar to other reviews Amex has decided in the last few months to change their T&Cs and have become an utter useless financial services company.

They decided to call my Platinum for a financial review and then cancelled my card and my account after 10years of being a customer! Always paid on time and never any default payments. They said that I reached the maximum limit on a Charge Card!!! How the F*** is that possible. I use it for business travels and my expenses can be in excess of £10k on a month by month basis but no warning whatsoever they decided to block my card and now cancelled my account

F***ing useless customer service who dont know their a** from the elbow and dont even know their opening times and who is doing what.

Used to be a great company but now in a slight hint of potential recession they spit and p**s on their most loyal customers!

I have been an American Express Gold rewards member now for over 4 years and my recent experience with the transaction dispute team has been absolutely horrendous.

I was lied to and pressurised by a travel company into buying a return flight that was not needed. The travel company lied that I would miss a connecting flight and therefore I needed to a new ticket in order to not be stranded in my connecting destination for Easter. Not only did the travel company lie about me missing my flight but once the payment was made for the new flight, the company pretended like the booking did not exist and proceeded to just reconfirm my original booking. They charged me almost £5k for flight that they never booked and American Express’s dispute team have concluded in their favour!

I have sent the dispute team several documents showing that I never received the service I paid including an email from the airline the travel company claimed they would book the flight with stating that flight was never booked or attempted to be booked. The email states in black and white that they have no trace or record of the booking ever being made, yet American Express disputes team still believe the company is entitled to the payment.

American Express dispute team are rewarding this company for fraudulent behaviour/transactions at my expense.

American Express is clearly not an ethical company! To condone fraudulent behaviour and practices from a company at the expense of the little guy is not ok.

I will be cancelling my membership! It is not worth the money especially if they don’t provide the protection they claim they will! Or if their disputes team is too lazy and unbothered to properly investigate fraudulent dispute case! The dispute team have refused to speak with me and I truly believe that the have not looked at any of the supporting evidence I provided to support my case. It seem to me that they have already decided to rule in favour of the travel and no matter what evidence I provided, it will not be looked at! They are being bias to me!!

Honestly, this has been one of the worst experience of my life and Ameican Express treatment of me has made it 10 times worse!
Losing £5k for a product/service I did not receive and only purchased because of a lie told to me by the travel company is extremely painful! For Ameican Express to be rewarding fraudulent practices against their customers instead of trying to stop it is definitely not ok!!

A incompetent company that has a outdated customer service that lacks integrity and intelligence. Don’t waste time or effort, just go else where. Short story - got approved, received card, brought a few things, card blocked, threatening letter received, rude customer service, account closed. What a waste of time. If you want to use it for air miles go get a virgin credit card.

I've been a loyal member of AmEx since 1999 so for over 25 years. I've paid hundreds of dollars each year in fees via the Delta AmEx card even though I rarely use the free companion ticket offered. I continue to pay because I felt there was value in being a loyal customer. I ordered a high end oven that I was charged for right away, which is normal for a custom order. Due to the global supply chain issues that were happening post Covid, the oven was on a long delay. Every supplier of this oven told me the same backordered dates so I knew this was accurate information. On the week that the oven was to arrive, I couldn't get in touch with the distributor, the line was DISCO. I then called the supplier of the oven and was told that company ordered the oven on my behalf but never paid so we knew at that time that I had been the victim of fraud. AmEx tells their customers that they reimburse for proven fraud charges yet they will not reimburse me because they said I did not put in the claim 60 days after purchase. In my case, that would be impossible since it was a customer order from Italy and the oven would've never arrived within 60 days. This was a convenient excuse for them not to reimburse me. I have spent countless hours on the phone with various people at AmEx in their fraud and disputes departments and they claim to look into it further, then they send a letter by mail to deny my claim once again. And even WORSE, they just charged me for the oven AGAIN! Since they denied my claim, they put the charge through because they didn't realize I had already been charged for the oven in the first place. I am frustrated, annoyed and disappointed. No one at AmEx seems to care and talking to random help desk people is not resolving anything. I'm at a loss. I'll be ending my long term relationship with AmEx and using my other credit cards in which I don't have to pay to be a member!

American Express Customer service team are terrible, they all tell you different things. No on actually knows whats right or wrong. Most of the people can not even speak English properly, you have to explain over and over again its so frustrating speaking - it sounds like they are based in Philippines or something. Customer service is terrible i would not even rate them 1 out of 5.

I have been a credit card holder with American Express since 1994. I always pay on time. On May 4, I got 3 emails from American Express. This was for my Platium card.My payment due date is the 17th of each month. They wanted immediate payment! They changed all sorts if terms as well!

I've been with Amex for 10+ years. Their credit cards are still the most rewarding ones in the UK. However, unlike in the US, every single card they offer in the UK has foreign transaction fees, which means I have to use my other credit cards to avoid the fees when travelling abroad.

Over the years, I've been asking Amex to reconsider this approach every time I complete their survey. But no change so far, hence the missing star.

Absolutely appalling - am canceling my card - avoid this company

Called 10 mins before they “closed” to apply for the Platinum Card. And the customer service was still willing to take me through the whole process which took about 40 mins. She was very clear on what I was about to sign up for and explained all the questions I had about the card even though it was told to me through an automated bot. Compared to other banks Amex call centers get me to an actual person to talk to.

Don't waste your time. They will kill your credit. I never missed a payment even though the economy was bad. I had to use my card excessively. However, as I said above I never missed a payment and I almost always paid the statement balance off before it was due. Because of them, I dropped from 700 to the mid 400's which worried my other creditors. Oh, and if you have a balance they expect immediate payment. If anyone else has experienced this send me an email. I plan on suing them at some point for causing financial hardship and mental duress. If I can find anything else to sue them for I certainly will.